A queue that routes the right task to the right person, review screens with the evidence attached, and a case record that always answers “what’s it waiting on?” The human-in-the-loop the safety page promises — as an actual product surface.
Everyone's work queue. Acting on a task is the trigger — the moment you complete or approve, the cascade advances the case automatically. No separate "continue" step.
A review screen shows what you're deciding and the context to decide well: the approve/reject action, the assignment matrix (who's eligible and why), the SLA (due / overdue), non-blocking warnings (advisories that inform but don't block), and the artifacts the step produced.
Approve and the case advances; reject and it follows the workflow's rejection branch — not a dead end.
Open any case for its full record: Case Record (structured data), History (the timeline of every node, actor, and time — where you diagnose a stall), Artifacts (documents produced or collected), and Related Cases (the chain when one process triggers the next).
The workspace-wide view: throughput, cycle time (median / p90), automation rate, and SLA-breach / at-risk counts, trended over time. Every figure comes from real case data — nothing fabricated.
Beyond the queue: a morning digest email lands with exactly what needs a human today. Every task carries an SLA time budget with an escalation ladder that moves work up before it breaches.
Per-case AI cost is visible on the dashboard — cost per case, top outliers, and budget alerts before you overspend — and Plan & usage shows what the workspace is consuming, so nothing is a surprise at renewal.
A manager can advance a case by replying APPROVE from email or Microsoft Teams — no app to open, no password to remember. The reply is parsed, checked against the assignee's own identity and role, and only then does the process move. Every reply is on the record.
Email and Teams are live today; WhatsApp replies are configurable per workspace.
Per-process analytics, computed from the audit record: a funnel of how many cases enter each step, node-level dwell and bottleneck analysis, cycle time, and SLA-breach and aging-work views.
Because it's derived from the same record that runs the work, there's no separate tracking layer to feed and reconcile. The audit trail isn't just for compliance — it's your process X-ray.
Bring one process and its review gates. We'll route tasks to the right people, decide on a real review screen with the evidence attached, and trace the case end to end in its history.